SHIPPING & WARRANTY
SHIPPING POLICY
At V-Audio, all orders are shipped from Durban, South Africa using The Courier Guy. Orders are processed within 1–5 business days, and delivery typically takes between 1–5 working days depending on your location. We offer free shipping on all orders over R1600, with standard courier rates applied to orders below this amount. We currently ship within South Africa only and do not offer local pickup. If you experience any delivery issues such as delays or damages, please contact us with your order number so we can assist.
WARRANTY POLICY
All V-Audio products include a 12-month limited warranty from the date of purchase. This warranty covers manufacturing defects, internal component failures and internal RCA cabling issues. It does not cover external or cosmetic damage, liquid exposure, damage caused during installation, or any damage caused by loosening or adjusting the cable strain relief. Any product with a punctured, cut, or removed warranty seal is not eligible for warranty service. Warranty assessment requires proof of purchase, and V-Audio may choose to repair or replace the product depending on the nature of the defect.
For more information please contact us at vaudiosa@gmail.com
RETURN POLICY
Because every product we make is custom-built, we do not accept returns or refunds for change of mind. Returns are only accepted if the product is brand new, unused and found to be defective upon first installation, or if a warranty claim has been approved. If the defect is confirmed to be a genuine manufacturing issue covered under warranty, V-Audio will cover all return shipping costs. However, if the item is found to be damaged due to misuse, incorrect installation, exposure to liquids, cosmetic damage, adjustments to the cable strain relief, tampering, or if the warranty seal has been punctured, cut, or removed, the warranty claim will not be approved. In these cases, the customer is responsible for all shipping costs to and from V-Audio, and the repair request may be declined. All returns must be sent back in their original packaging and must be authorized by V-Audio before shipping.